Refund policy

Returns and Exchanges

Because every Zahke piece travels directly from the designer's studio to your door, we have a simple and transparent returns policy. Before you purchase, we encourage you to check the size guide on each product page — all measurements are in centimetres and include fit notes to help you choose confidently.

 

Change of mind

All Zahke purchases are final sale. If you have any questions about sizing, fabric, or fit before you buy, email us at hello@zahke.com.au — we would rather help you choose the right piece than have you disappointed.

 

Sizing
If your piece doesn't fit as expected, contact us within 7 days of delivery at hello@zahke.com.au with your order number and a note about the sizing issue. We will issue store credit to your Zahke account — you do not need to return the item. Store credit can be used on any future Zahke order and does not expire.

Please note: for Bougainvillea Archive and Zahke Collective pieces, we hold stock in Australia. If your size isn't right, contact us within 7 days and we will exchange for the correct size where stock is available. If the size you need is unavailable, we will issue store credit.

Jewellery
All jewellery purchases are final sale. We do not accept returns or exchanges on jewellery unless the item arrives with a manufacturing fault. If you believe your piece is faulty, contact us within 7 days of delivery with photos.

Faulty or damaged items
If your piece arrives damaged or with a manufacturing fault, we will make it right in accordance with your rights under the Australian Consumer Law.

 

Step 1 - Contact us within 7 days of delivery at hello@zahke.com.au with your order number and clear photos of the fault.

Step 2 - if your claim is approved, we will send you a prepaid return label. The item must be returned to us before any remedy is issued.

Step 3 - Once we have received and assessed the returned item, we will confirm your remedy. For major faults, the choice of remedy is yours — this may include a refund, replacement, or store credit.

Store credit
Store credit is applied directly to your Zahke account and can be used at checkout on any future order. Credits do not expire. You must be logged in to your Zahke account at checkout to redeem.

Still unsure? Email us before you order — hello@zahke.com.au